Returns & Withdrawal

Return period

You may return unused items in their original condition within [Replace: return period] days of delivery.

Right of withdrawal (EU consumers)

If you are a consumer resident in the European Union, you may withdraw from your purchase within 14 days of receiving the goods without giving a reason. To withdraw, send a clear statement by email to office@aalya.ch, including your order number.

How to return

Contact us at office@aalya.ch before sending anything back; we will reply with the return address. [Replace: who pays return shipping.]

Refunds

We refund the purchase price, including standard outbound shipping, within 14 days of receiving your withdrawal, using the original payment method. We may wait until the goods are back with us.

Exceptions

[Replace: items excluded from returns, e.g. made-to-order or personalised items, and hygiene-related items.]

Last updated: 4 October 2026